Our performance and customer satisfaction as measured by GEMM

Overall Rating: 7.11 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 35 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 97 %   \/   60% 75% 85% 90% 95% 1 of 35 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 %   (?)   75% 80% 85% 90% 95% From 1 reports received from customers in past 180 days: 0 "better than advertised". 1 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 75 %   \/   50% 65% 75% 85% 95% 1 of 4 items ordered in past 180 days were not available. 1 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 2.19     Average time from customer order to ship: 1.0 days   (?)   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 1 items shipped in past 90 days. (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.60

Statistics last recalculated: 15Nov2009